ace7 Privacy Policy

Introduction

ace7 is committed to protecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. By registering an account or using any service on ace7.onl, you acknowledge that you have read and understood this policy.

This policy applies to all players in Bangladesh and worldwide who access our platform. We are committed to maintaining transparency about our data practices and ensuring your personal information is handled with the highest level of care and security. If you are under 21 years of age, you must not register or use any part of the ace7 platform.

Information We Collect

When you create an account with ace7 or interact with our platform, we collect several categories of personal data. This collection is necessary to verify your identity, process transactions, comply with applicable regulations, and deliver a smooth and secure gaming experience. The types of information we may collect include:

• Personal identification information: full name, date of birth, national ID number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh).
• Contact details: email address and mobile phone number used for account registration and support communication.
• Financial information: payment method details including bKash, Nagad, Rocket, Upay, or bank card information required to process deposits and withdrawals.
• Technical and usage data: IP address, device type, browser type, operating system, pages visited, session duration, and in-game activity logs.
• Communications data: messages and queries submitted through our customer support channels, including chat and email correspondence.

We collect this information directly from you when you register, make a deposit, or contact support, and automatically through cookies and server logs as you navigate our platform.

How We Use Your Information

ace7 uses the personal information we collect strictly for legitimate purposes related to operating a safe and compliant online gaming platform. We do not sell your personal data to third parties. Specifically, your information is used to:

• Verify your identity and age (21+ only) during account registration and throughout the account lifecycle as required.
• Process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card).
• Provide customer support, respond to your queries, and resolve any disputes or complaints in a timely manner.
• Detect and prevent fraud, money laundering, problem gambling patterns, and other suspicious or prohibited activities on the platform.
• Send you important account-related notifications, bonus updates, and promotional communications (you may opt out of marketing messages at any time).
• Improve our platform's performance, user interface, game offering, and overall player experience based on aggregated usage analytics.

Data Sharing and Disclosure

ace7 does not sell, trade, or rent your personal data to any external party for commercial gain. We may, however, share your information with carefully selected third-party partners and service providers under strict confidentiality agreements, limited to the following circumstances:

• Payment processors and banking partners: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, or supported bank channels.
• Identity verification and KYC providers: third-party services that help us confirm player identity, age, and residency as part of responsible gaming compliance.
• Regulatory and law enforcement authorities: where we are legally required to disclose information to comply with applicable laws or to assist with official investigations.

We require all third-party partners to maintain equivalent standards of data protection and to use player data exclusively for the purpose for which it was shared. We do not permit third parties to use your data for their own independent marketing purposes.

Cookies and Tracking Technologies

ace7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our site. We use essential cookies (required for the site to function correctly), analytical cookies (to understand how players use our platform), and preference cookies (to remember your language and display settings). We do not use advertising or cross-site tracking cookies.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the ace7 platform, including your ability to log in and access account features. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Data Security

The security of your personal information is a top priority at ace7. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, firewalled database architecture, and regular security audits conducted by our technical team.

Access to your personal data within ace7 is limited to authorized personnel who require it to perform their job functions. All staff with access to player data are subject to strict confidentiality obligations. In the event of a data security incident that affects your personal information, we will notify affected players promptly and take all reasonable steps to contain and address the breach.

Retention of Data

ace7 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically, account and transaction records are retained for a minimum period required under applicable financial regulations and responsible gaming standards.

When your data is no longer required for the purpose it was collected, or when you request deletion and we have no overriding legal obligation to retain it, we will securely delete or anonymize your personal information. Anonymized aggregated data (which cannot be used to identify you) may be retained indefinitely for analytics and platform improvement purposes.

Your Rights

As a player on the ace7 platform, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how and why it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records.
• Right to restriction: you may ask us to restrict the processing of your personal data in specific situations, for example while a dispute is being resolved.
• Right to withdraw consent: where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that exercising some of these rights may affect your ability to use certain features of the ace7 platform, particularly where the processing of your data is strictly necessary to provide the service.

Third-Party Services

The ace7 platform integrates with third-party game providers (including but not limited to Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), payment gateways, and analytics tools. Each of these third-party services operates under its own privacy policy and data practices. ace7 does not control how these providers process data on their own infrastructure.

We recommend that you review the privacy policies of any third-party services you interact with through the ace7 platform. If you have concerns about how a specific provider handles your data, please contact our support team and we will do our best to assist or provide additional guidance.

Changes to This Privacy Policy

ace7 reserves the right to update or modify this Privacy Policy at any time. Changes may be made in response to new legal requirements, updates to our platform, or improvements to our data practices. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on our platform prior to the changes taking effect.

Your continued use of the ace7 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any update, you should stop using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace7 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are here to help and will respond to all privacy-related inquiries as promptly as possible.

You can reach our support team by email at [email protected]. Our team is available around the clock and aims to respond to all privacy requests within 72 hours of receipt. Players based in Dhaka, Chittagong, Sylhet, and across Bangladesh are equally welcome to reach out in English.