Terms & Conditions

Last Updated: January 2026

Welcome to ace7, a trusted online casino and sports betting platform serving players across Bangladesh. These Terms & Conditions govern your use of the ace7 website, mobile platform, games, promotions, and all associated services. By registering an account or accessing any part of our platform, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree with any part of these conditions, you must not use the ace7 platform.

1. Eligibility and Age Restriction

To register and use ace7 services, you must satisfy all of the following eligibility requirements at the time of registration and throughout your continued use of the platform:

• You must be at least 21 years of age. ace7 strictly prohibits access to persons under 21.
• You must be a resident of or accessing the platform from a jurisdiction where online betting is permitted.
• You must be acting as an individual in a personal capacity — not on behalf of a business or organization.
• You must not be a resident of any jurisdiction where participation in online gaming is illegal, restricted, or requires a local license not held by ace7.

2. Account Registration and Security

Each player is permitted to hold only one registered account with ace7. Opening duplicate accounts is a violation of these terms and may result in immediate suspension of all associated accounts and forfeiture of any outstanding balance. When registering, you agree to:

• Provide accurate, complete, and up-to-date personal information during registration, including your full name, date of birth, and valid contact details.
• Keep your login credentials — username and password — strictly confidential. Do not share account access with any third party.
• Notify the ace7 support team immediately if you suspect unauthorized access to your account.
• Submit any documents requested as part of our Know Your Customer (KYC) verification process within the specified timeframe.
• Update your account information promptly if any of your registered details change.

3. Deposits and Withdrawals

ace7 supports a range of payment methods commonly used by players in Bangladesh, including bKash, Nagad, Rocket, Upay, and major bank transfers through institutions such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank. All transactions are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit and withdrawal limits apply and may be updated from time to time.

Withdrawals are processed only to payment methods previously used for deposits on the same account. ace7 reserves the right to carry out additional identity verification checks before processing any withdrawal. Withdrawal requests are typically processed within 1 to 5 business days, depending on the payment method selected. Funds cannot be withdrawn if they are subject to an active wagering requirement or rollover condition attached to a bonus.

4. Bonuses and Promotions

ace7 offers various bonuses and promotional offers to both new and returning players, including welcome bonuses, free spins, deposit match bonuses, and seasonal offers tied to events such as the BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• Each bonus carries a specific wagering requirement (rollover) that must be completed before any winnings derived from that bonus can be withdrawn.
• Bonuses are non-transferable and may not be exchanged for cash unless the applicable rollover conditions have been satisfied in full.
• ace7 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice if technical errors or abuse are detected.
• Players found to be abusing bonus terms — including the use of multiple accounts, hedging bets, or exploiting loopholes — will have their bonuses voided and accounts may be closed.

5. Prohibited Activities

While using the ace7 platform, you agree not to engage in any of the following prohibited activities. Violation of these prohibitions may result in immediate account suspension, cancellation of all pending withdrawals, and permanent closure of your account without refund.

• Using automated software, bots, scripts, or any form of artificial intelligence to access or interact with the platform.
• Engaging in any form of money laundering, fraudulent chargebacks, or use of stolen payment credentials.
• Colluding with other players or engaging in match-fixing or any practice that artificially influences the outcome of a game.
• Attempting to reverse-engineer, copy, decompile, or interfere with the underlying software or security infrastructure of the ace7 platform.

6. Responsible Gaming

ace7 is committed to promoting responsible gaming practices. We provide a range of tools to help players manage their activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. If you believe your gambling is becoming a problem, we strongly encourage you to make use of these tools or contact our support team immediately.

This platform is strictly for adults aged 21 and above only. Minors must not be permitted to use this service under any circumstances. If you suspect a minor has gained access to an ace7 account, please contact us immediately. For further guidance, visit our Responsible Gaming page.

7. Intellectual Property

All content on the ace7 platform — including but not limited to logos, trademarks, graphics, game designs, software, text, and audio-visual elements — is the exclusive intellectual property of ace7 or is licensed to ace7 by its respective rights holders. You are not permitted to reproduce, redistribute, publish, or commercially exploit any of this content without prior written consent from ace7.

• You may not use any ace7 trademark or branding element in a way that implies endorsement of a third-party product or service.
• You may not scrape, harvest, or systematically collect data from the ace7 platform without express written permission.
• All game software provided on the ace7 platform is licensed from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe.
• Unauthorized use of ace7's intellectual property may result in legal action.

8. Limitation of Liability

ace7 shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to losses resulting from technical failures, interruptions in service, or errors in game software. To the fullest extent permitted by applicable law, ace7's aggregate liability to you for any claim arising out of or in connection with these terms shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

9. Amendments to These Terms

ace7 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. When material changes are made, we will update the 'Last Updated' date shown at the top of this page. Your continued use of the ace7 platform following the publication of revised terms constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed about any updates.

10. Governing Law and Dispute Resolution

These Terms & Conditions and your use of the ace7 platform shall be governed by and interpreted in accordance with applicable law. In the event of a dispute between you and ace7, we encourage you to first contact our customer support team to seek an amicable resolution. All formal disputes must be submitted in writing to:

• Email: [email protected] (plain text — this address is not a clickable link)
• Include your registered account name, the nature of the dispute, and any supporting evidence.
• ace7 will aim to respond to all formal dispute submissions within 10 business days.
• If a resolution cannot be reached through internal channels, the dispute may be referred to an independent arbitration body agreed upon by both parties.

11. Privacy and Data Protection

Your privacy matters to us. ace7 collects, stores, and processes personal data in accordance with our Privacy Policy. By using the ace7 platform, you consent to the collection and use of your data as described in that policy. We use SSL encryption and industry-standard security protocols to safeguard all data transmitted through the platform. For full details on how we handle your data, please review our Privacy Policy page.

12. Contact Us

If you have questions or concerns about these Terms & Conditions, or about your rights and obligations as an ace7 player, our support team is available around the clock. Reach us at [email protected]. All correspondence will be handled in English. We aim to provide timely, clear, and fair responses to all player inquiries.